Terms of Service

SHYNIT Terms of Service

These Terms of Service ("Terms") govern your use of the SHYNIT apps and services. SHYNIT is operated by Aku Technologies Inc., a Louisiana corporation, 331 Milam Street, Suite 200E, Shreveport, LA 71105 ("SHYNIT", "we", "us").

By creating an account or making a booking, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use SHYNIT.

1. Who can use SHYNIT

You must be at least 18 years old and able to form a binding contract. You are responsible for keeping your account, your phone and any linked sign-in method secure, and for everything done through your account.

2. How SHYNIT works

SHYNIT is a marketplace that connects customers with independent car care professionals ("Shyners"). Shyners are independent contractors, not employees or agents of SHYNIT. A Shyner performs each service for you under these Terms; SHYNIT provides the app, handles payment, and supports you before, during and after a booking.

3. Bookings and prices

• The price of a booking, including any travel fee, after-hours rate, add-ons and taxes, is shown in the app before you confirm.
• A booking is confirmed when a Shyner accepts it. We cannot guarantee that a Shyner will be available at every time or location.
• You agree to provide accurate details about your vehicle and location, and safe, lawful access to the vehicle at the booked time.
• Please remove valuables from your vehicle before the service. Tell us about any existing damage in advance.

4. Payment

Payments are processed by Stripe. By booking, you authorise us to charge your selected payment method for the amount shown, and for any fees that apply under section 5. We do not store your full card number.

5. Changes, cancellations and no-shows

• You may change or cancel a booking free of charge up to the cut-off shown in the app. After the cut-off, a change or cancellation fee may apply; the amount is shown in the app before you confirm the change.
• If the Shyner arrives and cannot reach you or access the vehicle, they will wait at least 15 minutes before the booking may be marked as a no-show, and a fee may apply.
• If a Shyner cancels, you will not be charged for the cancelled service.

6. Memberships and packs

• Memberships renew automatically at the end of each billing period, at the price shown when you subscribed, until you cancel. You can cancel at any time in the app; cancellation takes effect at the end of the current period, and you keep your benefits until then.
• Upgrading takes effect immediately, and you are charged a prorated amount for the rest of the current period.
• Downgrading takes effect at the end of the current period. There is no refund for the remainder of a period already paid for.
• Packs are one-time purchases. They do not renew, they cannot be converted into a membership, and they must be used within the period shown at purchase.

7. Tips

Tips are optional. 100% of any tip goes to your Shyner.

8. Reviews

You may review a completed booking within 30 days, and edit your review within 24 hours of posting it. Reviews must be honest and must not contain abusive, discriminatory or personal information. We may remove reviews that break these rules.

9. Problems with a service

If something goes wrong, report it through the app as soon as possible, with photos where you can. We will investigate and work with you and the Shyner toward a fair resolution. [To be confirmed: damage claim process, time limits and any compensation cap.]

10. Promotions, referrals and the SHYNIT Shop

Promotions and referral credits are subject to the conditions shown with them, have no cash value, and may be withdrawn if misused. Purchases from the SHYNIT Shop are processed through Shopify's checkout and are also subject to the terms shown at that checkout.

11. Acceptable use

You agree not to misuse SHYNIT. In particular, you must not harass, threaten or discriminate against a Shyner; arrange to pay a Shyner outside the app for work found through SHYNIT; interfere with the app or its security; or use SHYNIT for anything unlawful. We may suspend or close accounts that break these Terms.

12. Closing your account

You can ask us to delete your account at any time in the app. Deletion is scheduled 30 days after your request; signing in during those 30 days cancels it. Some records are kept after deletion where the law requires it, as described in our Privacy Policy.

13. Disclaimers and limitation of liability

[To be confirmed: disclaimer of warranties, limitation of liability, and indemnity wording, to be settled by counsel.]

14. Governing law and disputes

These Terms are governed by the laws of the State of Louisiana. [To be confirmed: venue, and whether disputes go to arbitration.]

15. Changes to these Terms

We may update these Terms. When we do, the version shown in the app changes, and we will tell you about material changes before they take effect. Where the law requires it, we will ask you to accept the new Terms before you continue.

16. Contact

Email [email protected] or call (318) 200-0349.