How it works
How Shynit works.
Book on the web or in the app. A Shyner comes to your car, and you can follow every step.
From booking to done.
Six things to know, straight from how the app works today.
- 01
Now, or scheduled
Book now and we find a Shyner near you, or schedule a time at least 1 hour ahead and up to 30 days out.
- 02
The price, before you book
Choose up to 5 services for one visit. You see the full price, with any fee and tax, before you confirm.
- 03
A Shyner comes to you
A Shyner accepts your booking and drives to the address you gave. You follow them on a live map in the app.
- 04
Chat and calls
Message or call your Shyner from the booking in the app.
- 05
Changes and cancelling
Changes and cancellations are free up to 1 hour before the booking. After that a fee may apply, and you see it before you confirm. You can reschedule up to 2 times.
- 06
Ratings and tips
After the job you rate your Shyner, and you can add a tip that goes to them.
On the day.
What to expect while a Shyner is at your car.
We wait for you
If you are not at the car when your Shyner arrives, they wait 10 minutes before the visit can be closed. A call-out fee may then apply.
Photos, before and after
Your Shyner photographs your car before starting and again when the work is done. Both stay with your booking.
Changes go through Shynit
Add-ons and any price change are made in the app before extra work starts, never agreed in cash at the car.
If something is not right
Tell us from your booking. We review it with the photos and the job record, and you can appeal the outcome.
On the web, or in the app.
Your account is the same in both.
On the web
- Book a wash, an interior clean or a detail
- Join or change a membership
- See, reschedule or cancel your bookings
- Manage your cars, addresses and cards
In the app
- Everything on the web, plus
- Your Shyner on a live map
- Chat and calls with your Shyner
- Roadside help, wherever you are
The details, in the help centre.
My Shyner is running late
How the arrival window works, and what happens if your Shyner does not show.
Cancelling or rescheduling a booking
When changes are free, and when a fee applies.
When is my card charged?
Why you may see a pending amount before your visit.
Refunds
Where a refund goes and how long it takes.
Book from your phone.
Booking, tracking, chat and receipts all live in the app.