My Shyner is running late

Your booking shows a 10-minute arrival window, starting at your booking time. Traffic happens, so the window is what we promise rather than an exact minute.

Track them live. Once your Shyner sets off, open the booking to see where they are and their estimated arrival. They can start heading your way up to an hour before your booking.

If they still have not arrived 30 minutes after the window closes, we treat it as a no-show and automatically look for another Shyner for your visit. You do not need to do anything, and we will notify you when someone new is confirmed.

Need to reach them? Use the message button on the booking. If something is wrong, contact us below and we will step in.